Relevant experience

2024 – Present, BillingPlatform, USA (remote from Belgrade, Serbia)

Technical Writing

• Work as dedicated technical writer for Payments, UI/UX, and Platform projects within the enterprise billing and revenue management SaaS platform.
• Create release notes, feature documentation, and updates for assigned projects.
• Support other projects with cross-project documentation integration as needed.

Team Collaboration

• Work as part of a technical writing team (4 writers) – first team-based technical writing role.
• Use professional tech stack: Jira, Confluence, ClickHelp, and Google Workspace.

AI Integration

• Actively use AI tools in documentation workflow (company-encouraged practice).

SaaS Experience

• First role working in a SaaS company environment.

2022 – 2023, ASW Inženjering, Belgrade, Serbia (on-site)

Project Lead

• Implemented a new document structure in a new Document Management (DM) platform.
• Migrated thousands of documents and converted them into Markdown format.

User Manuals 

• Produced clear and concise user manuals for both internal and external use (clients).

2015 – 2022, SKS365, Belgrade, Serbia (on-site & remote)

QA – Manual Tester

• Worked as a manual tester for the first six months to get familiar with the software production process.

Release Management

• Delivered release notes and documentation for two-week release cycles. Each cycle had on average 30-40 Jira tasks.

Jira Management

• Designed customized Jira templates to improve task descriptions and streamline the work process.

Technical Writing

• My key role was to create documents that clarified technical issues for non-IT employees in other departments and for management.

Knowledge Base Management

• Developed, revised, and maintained the knowledge base by managing document lifecycle.

IT Onboarding and Training Documentation

• Established an onboarding system. Created short documents with relevant links, and organized and led workshops.

English Language Workshops

• Initiated English language workshops where small groups of employees practiced English and shared knowledge about current projects.

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Previous Work Experience

English Teaching

• Worked in both private and state schools, developing lesson plans tailored to the needs of diverse student populations.

Content Writing

• Assisted in creating and translating content into English for an IT company specializing in the parking industry.

Translating

• Performed written and simultaneous translation tasks.

Blogging

• Owned and managed two blogs on Blogger and WordPress platforms; demonstrated content creation skills in digital platforms.

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Education

University of Belgrade, Belgrade, Serbia

• Studied Italian Language and Literature, with English as the second foreign language (degree not completed)

College for Foreign Students, Crawley, England

• Completed a 3-month English language course

Au Pair Experience, England

• Served as an Au Pair Girl in a typical English family

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Key Skills & Abilities

Industry Experience

• SaaS: Enterprise billing and revenue management platforms
• Sports Betting: Online gaming and wagering systems
• Financial Technology (FinTech): Business process optimization and complex IT system integration

Content Management & Project Tracking

• Atlassian Jira: Proficient

Markup Languages & Formatting

• Markdown: Proficient
• HTML: Advanced Beginner

Graphic Design & Diagramming Tools:

• Paint.NET: Proficient
• Draw.io: Proficient

Documentation Platforms & Tools

• ClickHelp: Proficient (current production environment)
• Confluence: Proficient
• Wiki.js: Proficient

AI-Assisted Automation

• Actively using AI tools in production technical writing environment for content drafting, editing, and workflow optimization

Office Productivity Suite

• MS Word: Expert
• MS Excel: Advanced Beginner
• MS PowerPoint: Advanced Beginner

Language Proficiency:

• English: Advanced